ONLINE RETURNS & EXCHANGES
At M·A·C Cosmetics Online, your satisfaction is our guarantee. If you are not completely satisfied with your products purchased from M·A·C Cosmetics Online, you may return any item in its original, unused condition, with proof of purchase for a full refund or exchange within 14 business days from delivery. Please note that refunds exclude any initial delivery charge and gift wrap charge, if applicable.
Refunds and Exchanges can take up to 14 business days to be processed after we receive your return. Refunds exclude any initial delivery charge and gift wrap charge (if applicable) and will be made against the original payment method used.
We cannot accept returned goods that we reasonably believe have been used or for change of mind. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification
1. Contact Our Customer Care Team
CONTACT US on Live Chat, Whatsapp, or by Phone if you would like to return an item. We will give you the instructions on how to return.
2. Pack It
Items must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Carefully pack items into the box/parcel, ensuring that it is properly sealed, and that you have included within the returned parcel the original delivery note.
3. Refund or Exchange
Refunds and exchanges will be processed within 14 business days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from our Customer Service Team.
Damaged / Faulty / Incorrect Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please NOTIFY US immediately on Live Chat, Whatsapp, or by Phone. Please ensure you include your Order Number.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
Returns for purchases made online will not be accepted for return or exchange at a MAC Cosmetics counter or store. Your statutory rights remain unaffected.