Given the current nationwide situation, our distribution centre is operating on a limited schedule. This means that delivery of your order may take up to 14 business days.
You can check the status of your order by going to My M.A.C and viewing order status.
DELIVERY OPTIONS & CHARGES
To the best of our ability, product orders will be dispatched the on the next business day for NZ delivery.
PLEASE NOTE: during promotional periods, please expect a delay in standard shipping times.
GIFT CARD DELIVERY
M·A·C offer digital Gift Cards for delivery.
Digital Gift Cards are sent via email and can take up to 4 hours to be delivered to your choice of email from the time the order is approved.
For Gift Card delivery queries, please contact our Gift Card customer service team on 0800 352 622.
DELIVERY RULES AND RESTRICTIONS
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
M.A.C Online ships all orders from Sydney via Australia Post and New Zealand Post. This extensive delivery network is supported by one of the largest transport fleets in Australia and New Zealand. Delivery lead times will be based on location. Delivery areas further away from Sydney, will result in longer lead times.
M.A.C Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
All orders require a signature upon delivery. If you are not there to sign for your order, New Zealand Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, New Zealand Post will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our fulfillers have all the correct details, we use a system that verifies your address using your postcode.
We accept orders to P.O Box addresses.
We're sorry M.A.C Online only delivers online orders to New Zealand addresses.
All prices on our site are displayed in New Zealand Dollars (NZD), and will be charged in New Zealand Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
We regretfully inform you that the below products are not able to be shipped to New Zealand addresses:
• Brow Set – Clear
• Brush Cleanser
• Fast Response Eye Cream
• In Extreme Dimension Waterproof
• Lipmix – Blue, Burgundy, Crimson, Fuchsia, Orange, Red, Yellow, Black, Cyan, Dark Nude
• Liquidlast Liner - all shades
• Pigment – Copper, Platinum, Rose Gold
• Retro Matte Liquid Lipcolour – all shades
• Retro Matte Liquid Lipcolour Metallics – all shades
• Shape & Shade Brow Tint – all shades
• Studio Waterweight Concealer – all shades